Business Administration System
Optical Test and Calibration (OTC) calibrate and repair fibre optic, photometric, radiometric and electronic equipment. We have worked with them for over 20 years, continuously developing their administration system which tracks their customers' jobs as they progress.
OTC are very customer-centric and our administration system monitors every aspect of each job from booking in through service, repair or calibration to despatch and invoicing. This ensures that all details are recorded so staff can deal quickly with queries, and jobs can be accurately monitored and assessed. The system also integrates with with their web-based customer tracking system and the UPS WorldShip(TM) despatch system.
OTC insists that as their business changes and improvements to customer service are identified, the administration system is regularly updated to reflect these changes and ComSols provides a fast turnround to implement these changes.
Costs are kept to a minimum by using a Firebird SQL server and the software runs on several platforms and operating system. We don't force customers into unnecessary hardware or software upgrades.
The OTC website is www.otc.co.uk
Please don't contact our customers directly: we can arrange this for you.